Categorized | Future

Survey Research Resolutions for 2010

Posted on 25 January 2010

Over at vovici Jeffrey Henning has five (5) survey research resolutions for the New Year.

These resolutions are well worth a read.

His resolutions are:

1. Shorten surveys.
2. Test, test and test surveys before deployment.
3. Send out fewer reminders.
4. Share results with respondents.
5. Answer other people’s surveys.

To this I would add:

6. Avoid the so-called “death grids” in online surveys.
7. Move up to the next generation of online survey tools and move away from text heavy, single-font, yawn inspiring formats.
8. Apply the “So what?” question to every survey question? The BCG study (The Consumer’s Voice- Can Your Company Hear It?) raises this issue. (See page 14 of the report.) 73% of MR staff think our data answers the “so what?” question, but only 34% of business users (our end clients) think so.

What other survey research resolutions would you add in 2010?

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