Welcome to the Future of Insight

Hello world!
What does the future of market research look like?

Of the many possible development paths available, which are the most desirable and which are the most likely?

Welcome to the Future of Insight, dedicated to exploring these questions and thinking deeply about the industry and where it is going.

Feel free to read recent interviews on the topic and add your own thinking to the discussion on the Community Insights page.

Not Part of the Future: Long Surveys

28 February 2010

Although this site is dedicated to the future of market research, now and then it’s worth pointing out what is unlikely to be part of the future. One current element of market research that is not probable or preferred is the LONG survey. Bad Research; No Biscuit covers this issue thoroughly here. Yes, long surveys are bad research, [...]

Of Management Dashboards and Strategic Foresight

27 February 2010

Nigel Hollis’ recent piece on management dashboards is well worth a read. In a nutshell, Hollis finds that these dashboards, as good as they are, are heavily focused on past performance and generally lack functionality that helps the user understand how well they are doing in working to achieve a given set of goals. As [...]

Mental Marketplaces

27 February 2010

Joel Rubinson’s blog recently noted the concept of “mental marketplaces.” As opposed to physical markets for a specific product, “mental marketplaces” are all the companies and brands a consumer associates freely with a particular space. This is exceptionally interesting. So, for example, Rubinson writes that: “The ‘mental marketplace’ changes the rules of competition; your brand [...]

See more articles in the archive

2019 Project

Prediction Markets

Posted on 23 January 2010

It is not difficult to see how prediction markets could become another useful tool in the market researcher’s toolkit.
For those interested in prediction markets I strongly recommend David Rothschild’s article in this month’s Public Opinion Quarterly (AAPOR’s publication).
Although Rothschild’s article focuses on “comparing prediction markets, polls and their biases”, the implications of his article stretch [...]

AAPOR

MR Millennials Update

Posted on 23 January 2010

Tom Ewing has an update to his thinking regarding Millennials in MR.
There was such a great response to his question (Are the kids alright?) that he revised and extended his remarks.
It is worth reading the comments.
I maintain that there is plenty of young talent in the industry, but that these talented folks in their 20s [...]

Business of Research

The Institutional Challenge to Industry Innovation

Posted on 02 March 2010

Is what we currently think of as the market research industry building the future of its business, or is innovation more likely to come from outside the traditional players?
I’m inclined to believe that major innovation will not come from the large players and will come mostly from outside what we think of today as “the [...]

Delphi Process

Strategic Foresight

Posted on 11 January 2010

I have believed since the late 1990s that there will eventually be a merger of market research with the more future-oriented “strategic foresight”. In fact, you can read my thinking about this here. (See pages 8 and 16.)
A new Boston Consulting Group report supports this thesis.
You can read it all here.
But, I highly [...]

Industry News

MR in 2010: One Word

Posted on 18 January 2010

When I asked a good friend in the research industry to give me a one word prediction for 2010, he sent me a clip of Mr. T saying “pain”.
That wouldn’t be my first word choice, but to get a sense of what leaders in the industry are thinking, you can check out their one word [...]

Insight

Profiling a Market’s Social Technology Behavior

Posted on 23 January 2010

Over at Forrester’s groundswell Josh Bernoff details his profiling technique for a market’s social technology behavior.
This appears to be a solid profiling technique and useful in understanding where a market is regarding social media.
Click here for the chart.

Listening

MROC Variant 3

Posted on 07 January 2010

Hat tip to Market Research Deathwatch for highlighting a new type of MROC – lockerz.
MROC Variant 1 is what we think of as a traditional MROC built exclusively (usually by Communispace, Passenger, etc.) for a client with the members coming exclusively from the client’s current customer base (raving fans typically).
MROC Variant 2 is (will [...]

Overview

RESPECT

Posted on 24 December 2009

One of the challenges that vexes the market research industry is a perceived lack of respect among the buyers of its product.
Advertising Age pondered this issue on September 24, 2007, and it is worth a read. The author, Jack Neff, does an exceptional job of spelling out the isues at hand.
Key quote:
“It’s a [...]

Preferred Futures

Mental Marketplaces

Posted on 27 February 2010

Joel Rubinson’s blog recently noted the concept of “mental marketplaces.” As opposed to physical markets for a specific product, “mental marketplaces” are all the companies and brands a consumer associates freely with a particular space. This is exceptionally interesting.
So, for example, Rubinson writes that:
“The ‘mental marketplace’ changes the rules of competition; your brand [...]

Quality Deliverables

Questions of the Day

Posted on 07 January 2010

In the Research Industry Trends Report 2009 Leonard Murphy asks two important questions:
1. “How long can a healthy industry operate on low margin with insufficient resources? The strain is already apparent as many shops have closed their doors since 2008.”
2. “What should be done to support a perception that research is a [...]

Quirk's

RESPECT Part II

Posted on 24 December 2009

Perhaps the finest summary of the challenge the industry has in regards to its gravitas is Greg Rathjen’s piece in the December 2008 edition of Quirk’s.
Here, Rathjen asks, “When do we stop identifying with Rodney Dangerfield?”
It is well worth a read here.
Key quote:
“I suppose what I am building up to is my own reverse [...]

The Market Research Event

New Entrants

Posted on 15 January 2010

One of the discussion areas in market research is the rise of new market entrants such as consulting firms, MROC suppliers, digital listening firms, DIY research toolmakers, etc.
But, the two that have most interested me are (a) consulting firms like BCG or McKinsey and (b) large digital platforms that could become uber-panel companies of the [...]